Terms & Conditions
Last Updated: June 2026
Welcome to Northeast Dzukou Store. By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
1. Acceptance of Terms
By accessing this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. Your continued use of the website constitutes acceptance of these Terms & Conditions.
2. About Our Services
Northeast Dzukou Store provides authentic Northeast Indian groceries, fresh vegetables, non-vegetarian products, pickles, spices, and related food products for purchase and delivery.
We reserve the right to modify, suspend, or discontinue any product or service without prior notice.
3. Product Availability
All products are subject to availability.
We make every effort to ensure accurate product descriptions, images, pricing, and stock information. However, errors may occasionally occur. We reserve the right to correct such errors and cancel affected orders if necessary.
4. Pricing and Payments
- All prices are displayed in Indian Rupees (INR).
- Prices may change without prior notice.
- Payment must be completed before order processing.
- We accept approved payment methods displayed on the website.
- In case of payment failure, the order may be delayed or cancelled.
5. Order Acceptance
After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incomplete customer information
- Legal or regulatory restrictions
6. Delivery
We strive to deliver orders within the estimated timeframe. However, delivery times may vary due to:
- Weather conditions
- Transportation delays
- Supplier issues
- Public holidays
- Circumstances beyond our control
We are not liable for delays caused by third-party delivery partners or unforeseen events.
7. Returns and Refunds
Due to the nature of fresh food, grocery, and perishable products:
- Products once delivered are generally non-returnable.
- Refunds or replacements may be provided for items that arrive damaged, spoiled, incorrect, or incomplete.
- Customers must report issues within 24 hours of delivery and provide supporting photographs when requested.
Refund approvals remain at the sole discretion of Northeast Dzukou Store after review.
8. Customer Responsibilities
Customers agree to:
- Provide accurate contact and delivery information.
- Ensure someone is available to receive deliveries.
- Use the website lawfully.
- Not misuse, disrupt, or attempt unauthorized access to the website or systems.
9. Intellectual Property
All content on this website, including logos, text, graphics, images, product descriptions, and designs, is the property of Northeast Dzukou Store or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Northeast Dzukou Store shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Website interruptions or technical issues
- Delays in delivery caused by external factors
Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
11. Food and Allergy Disclaimer
Customers are responsible for reviewing product ingredients and suitability before consumption.
Northeast Dzukou Store is not responsible for allergic reactions, dietary incompatibilities, or health issues resulting from product consumption.
If you have specific allergies or dietary concerns, please contact us before placing an order.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective upon publication on the website.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
15. Contact Information
For questions regarding these Terms & Conditions, please contact:
Northeast Dzukou Store
Pune, Maharashtra, India
Email: support@northeastdzukoustore.com
Phone: +91 7005889309